Process:
Gener8 had access to a selection of vouchers for gifts, such as free drinks, which we identified as a stronger motivator than points alone. After conducting competitor research and revisiting insights from past user interviews, we designed a streamlined referral flow. The new approach focused on simplicity: making it easy for users to share their unique code via a QR code or prominent share button. We also introduced a new section within the Settings screen that clearly showed referral progress, when a friend joined, and when the user’s reward was unlocked.